Millennium Trove Refund Policy

At Millennium Trove, customer satisfaction is our utmost priority. We strive to provide you with a seamless shopping experience, but we understand that sometimes returns and refunds may be necessary. Therefore, we have formulated a comprehensive refund policy to ensure fairness and transparency for all our valued customers.

1. Eligibility for Refunds:

  • Refunds are applicable within 10 days from the date of purchase.
  • To be eligible for a refund, the item must be unused, undamaged, and in its original packaging.
  • Certain products such as perishable goods, personalized items, and downloadable software are exempt from being refunded.

2. Initiation of Refund:

  • To initiate a refund, customers must contact our customer support team within the stipulated 10-day period.
  • Proof of purchase is required for all refund requests.
  • Once your refund request is received and approved, we will initiate the refund process.

3. Refund Process:

  • Refunds will be processed to the original method of payment within a reasonable timeframe.
  • In the case of credit card payments, please allow up to 5-7 business days for the refund to reflect in your account, depending on your financial institution’s processing time.
  • If the refund is not received within the expected timeframe, customers are encouraged to contact their bank or financial institution for further assistance.

4. Shipping Costs:

  • Shipping costs incurred during the initial purchase are non-refundable.
  • Customers are responsible for bearing the cost of return shipping, unless the return is due to an error on our part or a defective product.

5. Exchanges:

  • We currently do not offer exchanges. If you wish to exchange an item, you may return the original item for a refund and place a new order for the desired item.

6. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately for assistance.
  • We may require photographic evidence of the damaged or defective item before proceeding with the refund process.

7. Final Sale Items:

  • Items marked as “Final Sale” are not eligible for refunds unless they arrive damaged or defective.

8. Changes to Refund Policy:

  • Millennium Trove reserves the right to amend or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By making a purchase on Millennium Trove, you acknowledge and agree to abide by the terms and conditions outlined in this refund policy.

If you have any questions or concerns regarding our refund policy, please don’t hesitate to contact our customer support team for assistance. We are here to ensure your shopping experience with Millennium Trove is nothing short of exceptional.

Thank you for choosing Millennium Trove.

info@shclicksllc.com

Happy Shopping